FAQs

I’m inter­est­ed!  How do I get start­ed?

Go to my Con­tact page and send me an email.  Tell me about you and your busi­ness in a para­graph or two.  Pro­vide your email address and phone num­ber.  I’ll get in touch with you with­in 1 to 2 days of receiv­ing your email and we’ll set up a time for a con­sul­ta­tion, at no cost to you.  I will also email you a few ques­tions before our appoint­ment for you to con­sid­er and for us to dis­cuss dur­ing our chat.

What is Vir­tu­al Assis­tance?

A Vir­tu­al Assis­tant (VA) is a micro busi­ness own­er who pro­vides admin­is­tra­tive (and pos­si­bly per­son­al) sup­port by work­ing with clients in long term, col­lab­o­ra­tive rela­tion­ships.

Mod­ern tech­nol­o­gy in the form of the tele­phone, fax, email, and var­i­ous com­put­er soft­ware makes it pos­si­ble for a VA to sup­port your busi­ness with­out ever actu­al­ly meet­ing face to face or vis­it­ing your office.

A VA’s sup­port is admin­is­tra­tive in nature.  Some VAs offer addi­tion­al spe­cial­ties that are cre­ative or tech­ni­cal, or have addi­tion­al spe­cial­ized train­ing to sup­port their clients.

A VA works from her own office, owns her own busi­ness, pays her own tax­es and insur­ance, main­tains her own equip­ment using the lat­est tech­nol­o­gy and can sup­port any­one, any­where.

A VA sup­ports busy peo­ple like you by han­dling your admin­is­tra­tive tasks.  By ana­lyz­ing your busi­ness and under­stand­ing your busi­ness needs, learn­ing your goals and being com­mit­ted to help­ing you achieve them, a VA becomes a col­lab­o­ra­tive part­ner in your busi­ness, doing things you don’t have time to do so you can focus on your work and do what you do best.

A VA backs you up and makes it pos­si­ble for you to free up your time to earn more mon­ey.

A VA is a pro­fes­sion­al busi­ness own­er build­ing a suc­cess­ful busi­ness.

A VA offers sup­port that light­ens your load, lever­ages your time and helps you shine with your clients and cus­tomers.

What are the advan­tages to work­ing with a VA?

There are many and here are the basics:

- Admin­is­tra­tive sup­port with­out hav­ing to pro­vide space or equip­ment for an assis­tant.

- Sup­port while you trav­el, no mat­ter where you go.

- Hav­ing an assis­tant that knows and under­stands your busi­ness as well as you do.

- More con­trol over your sched­ule and your life.

- Your time is freed up to do things to boost your income —  after all, time is mon­ey.

- No over­head, employ­ee tax­es, insur­ance, ben­e­fits or vaca­tion to pay.

- Things get done! As a VA, if I don’t know how to do some­thing you need, I’ll find the expert who can do the job.

- You pay for 100% pro­duc­tiv­i­ty – no cof­fee breaks, water cool­er chats, or oth­er
dis­trac­tions.  Every minute worked is direct­ly focused on YOUR busi­ness.

- Out­sourc­ing admin­is­tra­tive duties is legit­i­mate tax-deductable busi­ness expense.

How long would I expect to work with a VA?

I work with busi­ness own­ers who desire to work in a col­lab­o­ra­tive part­ner­ship, where I assist in an admin­is­tra­tive role and learn as much about your busi­ness as you want to share with me.  We work togeth­er to build a rela­tion­ship and from that rela­tion­ship, along with my grow­ing knowl­edge of your busi­ness, I will assist you in a way that will pro­pel your busi­ness for­ward and get you into a posi­tion to meet your goals.  Build­ing a valu­able part­ner­ship like that, how long would you want to work togeth­er?

Do you do projects and piece­work?

The VA/Client rela­tion­ship is all about a long-term and col­lab­o­ra­tive work­ing rela­tion­ship.  Doing projects and piece­work do not allow this rela­tion­ship to cre­ate the lev­el and val­ue of con­tri­bu­tion that I can make in your busi­ness.  There are VAs who work in a pay-as you-go arrange­ment and I can help you find them, if that is what you are look­ing for.

What if we live in dif­fer­ent time zones?  Isn’t that an impor­tant con­sid­er­a­tion?

A VA liv­ing in a dif­fer­ent time zone can extend your work day.

If you live in the Unit­ed States on the West Coast and your VA is on the East Coast, imag­ine how much work will be done in the morn­ing before you ever get to the office!

If you live on the East Coast and your VA is on the West Coast, think of how much more she can get done after you leave for the day!

Whether your busi­ness is nation­al or inter­na­tion­al, you can extend your busi­ness hours with the sup­port of a VA who is in her office before or after you are in yours.

My com­mit­ment to you is that I get your work done, done on time and done well.

What do I pay for?

You pay only for the time I am work­ing for you.  The clock stops with any breaks I take and phone calls I make or receive that don’t apply to your busi­ness.

Isn’t work­ing with a VA more expen­sive than hir­ing an employ­ee?

Remem­ber that a VA is work­ing in her own space, using her own equip­ment, pay­ing her own tax­es and insur­ance, is not on your pay­roll, and is work­ing as a busi­ness own­er in her own right.  She will work with you on your mutu­al­ly agreed month­ly retain­er hours. Those hours will be focused on your busi­ness alone.  The time she spends on your tasks and projects is more pro­duc­tive as the time clock stops for any breaks she takes.  You are not respon­si­ble for the cost of pro­vid­ing a com­put­er, fax, tele­phone or soft­ware, an office space, pay­roll tax­es, worker’s com­pen­sa­tion, lia­bil­i­ty insur­ance or perks (vaca­tion, sick pay, etc.)  You pay her once each month for the time agreed upon that she spends sup­port­ing you and your busi­ness.  Work­ing with a VA sim­pli­fies the process of hav­ing an assis­tant. She is as close as send­ing an email, an instant mes­sage or mak­ing a phone call.  You are not doing every­thing your­self any­more.  When you con­sid­er this per­spec­tive, work­ing with a VA is a bar­gain.

Why should I choose Sound Sup­port Vir­tu­al Assis­tance?

I have more than 15 years of expe­ri­ence in a vari­ety of indus­tries work­ing in
admin­is­tra­tive sup­port roles.  In addi­tion to my exten­sive expe­ri­ence in the cor­po­rate world, I com­plet­ed the vir­tu­al assis­tant train­ing pro­gram at Assist Uni­ver­si­ty which is a com­pre­hen­sive and rig­or­ous 20 week pro­gram, inclu­sive of over 200 hours of class­es, test­ing and field work.  I have par­tic­i­pat­ed in three dif­fer­ent intern­ships (unpaid expe­ri­ence) total­ing over 100 hours work­ing under more expe­ri­enced VAs.  These intern­ships offered me an oppor­tu­ni­ty to work with senior VAs in on-the-job train­ing and learn­ing new skills.

I am com­mit­ted to the process of life-long learn­ing, as tech­nol­o­gy changes con­stant­ly,  stay­ing on top of my game and hav­ing the skills nec­es­sary to sup­port my clients’ busi­ness needs.  I have a vast net­work of VA col­leagues that work solo in their own busi­ness­es but togeth­er in part­ner­ship with oth­er VAs, shar­ing resources, help­ing and sup­port­ing each oth­er in our work.  Work­ing with me you have the ben­e­fit of over 500 oth­er vir­tu­al assis­tants and this net­work of knowl­edge and resources.

With com­mit­ment, focus, exten­sive train­ing and deter­mi­na­tion, as well as a grow­ing tool­box of resources, I am pre­pared to offer you excel­lent vir­tu­al admin­is­tra­tive and mar­ket­ing sup­port, giv­ing you and your busi­ness my very best in col­lab­o­rat­ing with you to help you meet your goals and take your busi­ness to the next lev­el.

Ready to talk? You can con­tact me here.

 

Karen is very gift­ed in her abil­i­ty to work well
with oth­ers.

Dave B. — Star­crest Prod­ucts of Cal­i­for­nia